Vodafone Connection Issues
It appears that Vodafone has mistakenly applied an age restriction to NFED and other sites, categorising them as containing adult content. I have already contacted Vodafone and hope to resolve this issue promptly.
If you're experiencing difficulties accessing NFED, you can add it to your list of safe sites or access it via WiFi. While disabling the age restriction will allow the site to load normally, this option is not recommended for users under 18, as it may expose them to genuine adult content.
NFED does not contain adult content. We strive to maintain a safe environment for users of all ages and fully support the work of the Child Exploitation & Online Protection Centre (CEOP). Additionally, we adhere to the Good Practice Guidance for the Moderation of Interactive Services for Children.
Any updates will be posted below..
X Message Thread:
Saturday 31st May "I've been running a website since 1999 http://nfed.co.uk but have noticed it is blocked by Vodafone due to adult content? It is a local equestrian website, no adult content & many junior users, but the only way they can see it is by turning off the adult filter. How do I get this issue resolved? The site is safe for all ages & fully endorses the work of the Child Exploitation & Online Protection Centre http://ceop.gov.uk. We abide to the Good Practice Guidance for the Moderation of Interactive Services for Children, I don't want to suggest turning of safety filters."
Hello there, thanks for reaching out to us. We understand that you're looking to re-classify your website as it is being blocked. We can certainly help you with. May I know how would you like the website to be re-classified as?
Hi. It is an equestrian information resource for all ages. Contains classified advertising, local events & business advertising. So however that fits in with your categories. Thank you.
Thank you. Can you help me with the screenshot of the page where it says site is blocked, so that I can share this with our team.
I've turn off the adult content filter on both mine & wife's phone so can no longer see this! The url is http://nfed.co.uk as far as I know this is a recent issue?
If this is really needed, please get back to & I'll turn the filter back on. Steve
To save time I've turned it off again :-)
Can you please try to access the URL: http://nfed.co.uk and let me know if it is working or not?
I will have to turn the age restriction back on again, it is working with it off.
No, it is only working with age restriction disabled.
I understand that you want Vodafone to make it accessible to all website users without any age restrictions. Is that correct?
Yes please
Monday 2nd June
Hi, just wondered if you have any updates on this issue?
Tuesday 3rd June
Ongoing Issue with Adult Content Filter Blocking Website Access Hi, I was hoping this issue would have been resolved by now, but I’m still unable to log into my own website using a mobile device unless the adult content filter is turned off. As I’ve previously mentioned, my website contains no adult content, and I cannot expect younger users to disable the filter just to access it, as this would expose them to risks on other sites. This restriction is impacting my customer base and needs to be addressed. If you’re unable to assist, could you please advise on the steps I should take to resolve this issue?
Thursday 5th June
As no response received from Vodafone through X. Complaint submitted to Vodafone.
Friday 6th June
Call received from Vodafone following up on the complaint. No immediate resolution, but the issue is being looked into.
Monday 9th June
Second Call received from Vodafone. Still no immediate resolution, but the issue is being looked into.
Saturday 14th June
Third Call received from Vodafone. Still no resolution.
Wednesday 18th June
Final call received from Vodafone, (see below). It's good to know that the NFED has not been blocked & speaking to friends they seem to be getting the issue intermittently with many other sites. It seems that if the connection fails, it first gives the security warning, followed by the adult content alert.
Our IT department have completed the internal testing on the website www.nfed.co.uk and can confirm we don't believe this is a Vodafone error or restriction preventing customers from accessing your site. We can confirm we've conducted testing with and without an age restriction content bar and both can access www.nfed.co.uk.Moving on, should you have any further issues we'd advise you to contact your website provider or conduct further independent IT testing as we don't believe this is a Vodafone error.
