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NFED Services Directory Help & Frequently Asked Questions

Photo Problems

Photos can be uploaded or exchanged at any time after the advert has been created by going to the Advert Control Panel. The advert details & links will also be included in your NFED Classified Advert Details Email.

All ads will accept four photos in jpg, jpeg, bmp, png or gif format. 

On the photo upload page, there are four upload options; main photo & three extra photos. Select the photo you wish to use then click the blue upload button. If the photos is uploading you will see the cantering horse timer.

You will receive a confirmation Thumbs Up when a photo has uploaded successfully. The main photo must be uploaded for the other three photos to show.

Click the Preview Advert button to check the images are correct. To change a photo, use the corresponding Go Back button to select a different photo.

If the photo is rejected for any reason, you will see a red error message. This is usually caused by incorrect file formats. Try again with a different file, ensuring it is jpg, png or gif format.

If you are using a mobile, try uploading one at the time. Reducing the image size & using WiFi or 4G connection will help to avoid the common upload problems caused by large files or slow connections.

iPhone or iPad
Photos must be uploaded as jpg not heic format. HEIC is an Apple format that is not recognised by website servers, so although may upload successfully, will not be resized or displayed in browsers.
If your phone is on factory/default settings the photo will be converted to a jpg before it is transferred, but changing settings to "Keep Originals" will cause issues.

Go to Settings > Photos.
Scroll down to the Transfer to Mac or PC section.
Select Automatic.

Photos should then upload as compatible jpg's without having to edit your original images. 

Having problems? Don't worry, we can help. 
There are numerous reasons why photos may fail to upload, but as long as you can get the photos to us by any of the methods below, we can upload them for you.

Please include your Advert Number
If there is particular photo that you would prefer as the main image, please provide the file name or a clear description of the photo. Please don't say "the first photo" as the order may change when they are sent.

Email - the photos to editor@nfed.co.uk
You can also reply to your advert details or shopping cart Emails & attach the photos.

WhatsApp to 07385 848504

Facebook Message - Go to the NFED Facebook page www.facebook.com/nfed.co.uk & send us a message with the photos.

Post - 
to NFED. Brushwood, Church Lane, Sway, Hants SO416AD. 

Originals are handled entirely at your own risk, please include a SAE if you would like them returned. 

How long will it take?
We can only upload the photos when we are in the office, so there may be a short delay but we will confirm that they have been received & uploaded. If you don't hear back within 24 hours, please contact us again. Some photos are too large to Email, so we may not have received them.

© In all circumstances, it is your responsibility to ensure that you either own the copyright or have permission to use the images.

 

Photo Problems

Photos can be uploaded or exchanged at any time after the advert has been created by going to the Advert Control Panel. The advert details & links will also be included in your NFED Classified Advert Details Email.

All ads will accept four photos in jpg, jpeg, bmp, png or gif format. 

On the photo upload page, there are four upload options; main photo & three extra photos. Select the photo you wish to use then click the blue upload button. If the photos is uploading you will see the cantering horse timer.

You will receive a confirmation Thumbs Up when a photo has uploaded successfully. The main photo must be uploaded for the other three photos to show.

Click the Preview Advert button to check the images are correct. To change a photo, use the corresponding Go Back button to select a different photo.

If the photo is rejected for any reason, you will see a red error message. This is usually caused by incorrect file formats. Try again with a different file, ensuring it is jpg, png or gif format.

If you are using a mobile, try uploading one at the time. Reducing the image size & using WiFi or 4G connection will help to avoid the common upload problems caused by large files or slow connections.

iPhone or iPad
Photos must be uploaded as jpg not heic format. HEIC is an Apple format that is not recognised by website servers, so although may upload successfully, will not be resized or displayed in browsers.
If your phone is on factory/default settings the photo will be converted to a jpg before it is transferred, but changing settings to "Keep Originals" will cause issues.

Go to Settings > Photos.
Scroll down to the Transfer to Mac or PC section.
Select Automatic.

Photos should then upload as compatible jpg's without having to edit your original images. 

Having problems? Don't worry, we can help. 
There are numerous reasons why photos may fail to upload, but as long as you can get the photos to us by any of the methods below, we can upload them for you.

Please include your Advert Number
If there is particular photo that you would prefer as the main image, please provide the file name or a clear description of the photo. Please don't say "the first photo" as the order may change when they are sent.

Email - the photos to editor@nfed.co.uk
You can also reply to your advert details or shopping cart Emails & attach the photos.

WhatsApp to 07385 848504

Facebook Message - Go to the NFED Facebook page www.facebook.com/nfed.co.uk & send us a message with the photos.

Post - 
to NFED. Brushwood, Church Lane, Sway, Hants SO416AD. 

Originals are handled entirely at your own risk, please include a SAE if you would like them returned. 

How long will it take?
We can only upload the photos when we are in the office, so there may be a short delay but we will confirm that they have been received & uploaded. If you don't hear back within 24 hours, please contact us again. Some photos are too large to Email, so we may not have received them.

© In all circumstances, it is your responsibility to ensure that you either own the copyright or have permission to use the images.

 


If you can't find the answer, feel free to contact us


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